Refund and Returns Policy

OVERVIEW

At Oxygen Health Systems, we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about return policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If for any reason you are not completely satisfied with your purchase, you may return any Hyperbaric Chamber Purchase within 14 days of purchase. The following rules apply:

• ✔ Products must be returned in the original packaging and in a new, resellable condition. Refunds will be determined by incoming inspection. If not returned or packed properly, the refund may be denied.
• ✔ Shipping fees are non-refundable.
• ✔ All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section or by requesting assistance from our sales team.
• ✔ There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.*
• ✔ If the return of an item was caused by an error on our part or the manufacturer’s part, Oxygen Health Systems will cover the shipping fees.
• ✔ After 14 days, any returnable chamber will incur a 20% restocking fee if Oxygen Health Systems approves the return. Please email us with any questions.

RETURN PROCEDURE

To return a product, you must first request a Return Merchandise Authorization (RMA) located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.

1. 1. The customer is responsible for all shipping costs (including warranty products) associated with any returns.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

Accidents happen. If your product(s) arrive defective, damaged, or incorrect, please contact our customer service department at [email protected] or call (630) 755-6406 as soon as possible to speak with our customer service. Be sure to have your order number ready for faster processing, and leave a detailed message if possible. Please do not attempt to use, open, or handle the item, especially if it is broken glass!

We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases, the item may not need to be returned. Product(s) must be returned to us within 30 days. If the damage was caused by the shipping courier, we will schedule a damage pick-up by the courier. When a replacement item is requested to be shipped prior to the return of the original merchandise, we may need to receive the original merchandise return before we can ship the replacement. This process varies on a case-by-case basis.

ORDER CANCELLATIONS

Orders cannot be canceled once the order confirmation is received. When you request a cancellation of an order or item, it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in our computer systems, removing items from backorder logs, having operations personnel pull items from production schedules, and sometimes stopping orders at the shipping dock. Also, note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method you originally used to place the order (Credit Card, ACH, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will receive an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear in your account.